Experienced Disability Support Worker – Ivanhoe, VIC

About the Role

Shinning Star Support Services is currently seeking experienced, compassionate and reliable Disability Support Workers to provide individualised support to a participant located in Ivanhoe.

We are looking for confident and suitably qualified support workers who have experience supporting individuals with complex needs and behaviours of concern, including verbal and/or physical aggression.

An important aspect of this role is providing inclusive, respectful and person-centred support. The participant uses both he/him and she/her pronouns, and successful applicants must be comfortable, understanding and respectful of the participant's preferred pronouns and individual identity.

This position is suited to support workers who demonstrate patience, professionalism, emotional resilience and the ability to maintain a safe and supportive environment.

Key Responsibilities

- Provide person-centred disability support in accordance with the participant's individual needs, goals and preferences.
- Respect the participant's identity, dignity, privacy and preferred pronouns at all times.
- Support the participant with daily living activities and community participation as required.
- Demonstrate confidence and experience in responding to behaviours of concern, including aggression.
- Implement positive behaviour support strategies in accordance with the participant's Behaviour Support Plan (BSP).
- Recognise potential triggers and apply proactive de-escalation and appropriate behaviour management strategies.
- Maintain a safe environment for the participant, staff and members of the community.
- Encourage independence, choice, control and meaningful participation.
- Complete accurate, detailed and timely progress notes and shift documentation.
- Report incidents, injuries,



hazards and changes in the participant's presentation in accordance with organisational procedures.
- Communicate effectively with management, families and other relevant stakeholders.

Essential Requirements

Successful applicants must demonstrate:

- Previous experience in disability support, particularly working with participants with complex needs and behaviours of concern.
- Confidence and demonstrated ability to respond appropriately to verbal and/or physical aggression.
- Understanding of positive behaviour support, trauma-informed care and de-escalation techniques.
- Ability to follow Behaviour Support Plans, risk assessments and individual support plans.
- Excellent communication, observation and documentation skills.
- A respectful, non-judgemental and person-centred approach.
- Ability to remain calm and professional in challenging situations.
- Flexibility, reliability and a robust commitment to participant safety and wellbeing.

Qualifications & Compliance Requirements

Applicants must hold, or be willing to obtain where applicable:

- Certificate III or Certificate IV in Individual Support (Disability), or an equivalent relevant qualification.
- Current NDIS Worker Screening Check.
- Current First Aid and CPR certification.
- Working With Children Check, where required for the role.
- Current Australian driver's licence and access to a reliable, registered and insured vehicle, if transport is required.




- Completion of relevant NDIS Worker Orientation training, including Quality, Safety and You.
- Relevant medication administration and manual handling training, where applicable to the participant's support requirements.

All successful applicants will be required to complete Shinning Star Support Services' recruitment, screening, induction and compliance processes before commencing support.

About Shinning Star Support Services

Shinning Star Support Services is committed to delivering high-quality, individualised and person-centred disability support services to people living with disability.

We believe every individual deserves to be treated with dignity, respect and compassion. Our focus is on promoting independence, building meaningful relationships, supporting individual goals and ensuring participants receive consistent, safe and reliable care.

We value our support workers and recognise that the right team makes a meaningful difference in the lives of the people we support.

How to Apply

If you are an experienced Disability Support Worker who is passionate about making a positive difference and has the confidence and skills to support individuals with complex needs, we would love to hear from you.

Please submit your current resume outlining your relevant qualifications, experience and availability.

Shinning Star Support Services is an equal opportunity employer and welcomes applicants who demonstrate respect, inclusivity and a genuine commitment to person-centred care.

Job Type: Casual

Pay: $30.01 – $33.53 per hour

Licence/Certification:

- First Aid Certification (Required)
- Working with Children Check (Required)
- National Police Certificate (Required)
- Driver Licence (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Disability Support Worker (Ivanhoe)
🏢 Shinning star services
📍 Ivanhoe