We are looking for a bubbly, friendly, and customer-focused

Receptionist / Service Advisor

to join an automotive dealership's service team. This is a customer-facing role where you will assist the service team, answer incoming calls, and communicate with customers regarding their vehicles while they are being serviced or repaired.

LOCATION & EMPLOYMENT DETAILS

Employment Type: Casual

Work Schedule:8.00am - 2.00pm

Pay: 35/hr

Receptionist JOB SUMMARY

We are looking for a bubbly, friendly, and customer-focused

Receptionist / Service Advisor

to join an automotive dealership's service team. This is a customer-facing role where you will assist the service team, answer incoming calls, and communicate with customers regarding their vehicles while they are being serviced or repaired.

LOCATION & EMPLOYMENT DETAILS

Location: Pakenham

Employment Type: Casual

Work Schedule:8.00am - 2.00pm

Pay: 35/hr

ABOUT THE ROLE This role suits someone confident speaking with different types of customers, comfortable handling changing situations, and able to remain professional when dealing with challenging or upset customers. Previous experience within an automotive dealership or service environment is a bonus but not essential - we're primarily looking for someone with the right attitude, communication skills, and willingness to learn.

BENEFITS

Opportunity to build experience within the automotive dealership industry

Supportive service team environment

Varied, customer-facing role with room to grow

Training and guidance provided for the right candidate

DUTIES & RESPONSIBILITIES





Answer incoming telephone calls and assist customers with their enquiries

Greet customers and provide a friendly and professional first point of contact

Assist the dealership's service team with day-to-day customer service and administration

Contact customers regarding the progress of their vehicle's service or repairs

Provide customers with updates and communicate information clearly and professionally

Deal with a range of customer scenarios, including frustrated or unhappy customers

Escalate more complex or technical queries to the appropriate service team member

Assist with general reception and service department duties as required

Maintain accurate customer and vehicle information

Support the wider service team to ensure customers receive a positive experience

SKILLS & QUALIFICATIONS

Bubbly, friendly, and approachable

Confident communicating with customers face-to-face and over the phone

Comfortable dealing with different personalities and situations

Qualified and calm when dealing with difficult or upset customers

Strong communicator with good listening skills

Organised and able to multitask in a busy environment

Comfortable making outbound calls to customers

Reliable, punctual, and willing to assist wherever required

Positive and willing to learn

Comfortable working as part of a busy service team

Desirable: experience in automotive dealership, service advising, automotive reception, customer service, reception/administration, or call centre/telephone-based customer service

📌 Receptionist (Melbourne)
🏢 Australian Workforce
📍 Melbourne