About the role

We are seeking a Customer Service Supervisor to join the Peries IGA Supermarket Group team in Rockhampton. This is a full-time position that plays a crucial role in delivering exceptional customer experiences and leading our front-of-house operations. As a Customer Service Supervisor, you will be responsible for overseeing customer service activities, managing team performance, and ensuring our customers receive outstanding service at every interaction. This position is based in Rockhampton, and offers the opportunity to make a real impact on the customer experience within our store.

What you'll be doing

Supervising and coordinating customer service staff, including rostering, training, and performance management

- Managing front-of-house operations including checkout areas, customer inquiries, and service desk activities

- Ensuring high standards of customer service are maintained across all customer touchpoints

- Addressing customer concerns and complaints professionally and efficiently, working towards resolution

- Monitoring and maintaining store cleanliness, safety, and compliance standards in customer-facing areas

- Assisting with stock management, merchandise displays, and promotional activities

- Training and mentoring customer service team members to develop their skills and knowledge

- Reporting on team performance metrics and customer feedback to management

- Supporting the implementation of company policies, procedures, and systems

- Contributing to a positive store culture and supporting colleagues across departments

What we're looking for

- Proven supervisory or team leadership experience, preferably in a retail or customer service environment





- Strong communication and interpersonal skills with the ability to engage effectively with customers and staff

- Excellent problem-solving abilities and a customer-focused mindset

- Demonstrated ability to manage multiple tasks and prioritise workload in a rapid-paced environment

- Proficiency with point-of-sale (POS) systems and retail management software

- High level of attention to detail and commitment to maintaining standards

- Ability to work flexible hours, including weekends and public holidays, as required

- Strong organisational and time management skills

- A positive attitude, reliability, and professional appearance

What we offer

At Peries IGA Supermarket Group, we value our team members and offer competitive benefits including:

- Competitive remuneration package

- Ongoing training and professional development opportunities to support your career growth

- Staff discounts on products and services

- A supportive and inclusive workplace culture

- The opportunity to work with a locally-established, community-focused organisation

- Flexible work arrangements where possible

About us

Peries IGA Supermarket Group is a respected independent supermarket operator serving the Rockhampton community with pride. We are committed to delivering quality products, exceptional customer service, and supporting local suppliers. Our store is a vital part of the community, and we pride ourselves on fostering a welcoming environment for both customers and staff. We believe in investing in our team members and creating a workplace where everyone can thrive and contribute to our shared success.

Ready to join our team? Apply now to become our next Customer Service Supervisor.

📌 Customer Service Supervisor (Rockhampton)
🏢 IGA
📍 Rockhampton