14 Nov
|
Medilaw
|
Sydney
Job Description
What You'll Be Doing
Lead, coach and develop Customer Service, Administration and Reception teams.
Monitor team performance, productivity and service delivery outcomes.
Manage workforce planning, rostering and resource allocation across the business.
Utilise operational reporting and Power BI insights to support performance improvements.
Identify and implement process improvements to enhance efficiency and customer experience.
Support the adoption of recent technologies, automation tools and creative ways of working.
Manage escalations and support effective resolution of customer and stakeholder concerns.
Work collaboratively with internal stakeholders to achieve operational goals.
Foster a culture of accountability, teamwork and continuous improvement.
📌 Operations Team Leader Sydney
🏢 Medilaw
📍 Sydney