Job Description

Are you a hands-on hospitality leader who thrives in a fast-paced workplace? Do you enjoy leading teams, solving problems, and creating memorable guest experiences? Pullman at Sydney Olympic Park, is looking for a motivated and energetic Assistant Manager (Duty Manager) to join our Front Office leadership team. This is an exciting chance for a hospitality professional who is passionate about guest service, operational excellence, and developing high-performing teams.

As Assistant Manager (Duty Manager), you will be responsible for overseeing the day-to-day hotel operation during your shift, ensuring exceptional guest experiences, supporting and developing team members, and acting as a key point of contact for guests and colleagues across the hotel.

What you’ll be doing:
Leading the Front Office team during your shift and ensuring smooth daily operations




Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
Coaching, mentoring and supporting Front Office team members to achieve service excellence
Conducting shift briefings, handovers and team communication updates
Building solid working relationships across all hotel departments to ensure seamless operations
Monitoring hotel standards, procedures and compliance requirements
Assisting with team training, development and performance management
Supporting recruitment, onboarding and rostering activities as required
Managing daily balancing procedures and ensuring accurate reporting
Acting as the senior hotel representative and decision-maker during your shift
Leading by example through a visible and hands-on approach to service delivery

📌 Assistant Manager Front Office Sydney Olympic Park
🏢 AccorHotel
📍 Sydney Olympic Park