Description

Samsonite is seeking an experienced and motivated Assistant Store Manager to support the leadership of our South Yarra store. This is an exciting opportunity for a hands-on retail leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering outstanding customer service and commercial results.

About the Role

Reporting to the Store Manager, you will play a key role in the daily operation of the store, supporting sales performance, team leadership, customer experience, and operational excellence. You will lead by example on the shop floor, coach team members to achieve their potential, and take ownership of store operations in the Store Manager's absence.

Key Responsibilities
Support the achievement of sales budgets and key performance indicators
Deliver exceptional customer experiences and foster a customer-first culture
Assist with the day-to-day running of the store, including merchandising, stock management and visual presentation
Provide coaching, training and leadership to team members
Support recruitment, onboarding and employee development initiatives




Manage customer enquiries, feedback and issue resolution
Ensure compliance with company policies, airport security requirements and workplace safety standards
Assist with rostering, reporting, administration and labour management
Maintain strong inventory control, stock security and loss prevention practices
Lead store operations when the Store Manager is unavailable

About You
Previous experience in a retail leadership role, ideally as an Assistant Store Manager or Senior Retail Supervisor
Proven ability to drive sales and achieve performance targets
Robust people leadership, coaching and communication skills
Customer-focused with a passion for delivering exceptional service
Organised, proactive and able to prioritise in a rapid-paced workplace
Experience with stock management, visual merchandising and store operations
Flexible availability, including weekends and public holidays as required
Ability to obtain and maintain Melbourne Airport security clearance requirements

📌 Assistant Store Manager Vic Victoria
🏢 Samsonite
📍 Victoria