ServiceNow Technical Business Analyst

About the prospect
Talent Flow is seeking an experienced ServiceNow Technical Business Analyst for a Melbourne CBD-based
contract supporting a major telecommunications environment. You will work within a cooperative pod
delivery model, connecting business needs and architectural solution components to create clear, concise
requirements that engineering teams can confidently build from.

What you will do
Engage with business stakeholders, architects and delivery teams to clarify problems, outcomes and
platform requirements.
Translate business requirements and solution architecture into actionable functional specifications, user
stories and acceptance criteria.
Analyse ServiceNow capabilities and identify opportunities for process improvement and AI-enabled
workflows.
Work within a cross-functional pod to support delivery readiness, prioritisation and solution alignment.

What you bring
Proven experience as a Technical Business Analyst on complex ServiceNow initiatives, with solid
cross-module platform understanding.
The ability to bridge functional and technical conversations without needing to be a hands-on ServiceNow




developer.
Exposure to AI-enabled ServiceNow capabilities - ideally Now Assist, generative AI and agentic AI.
Strong stakeholder engagement, requirements elicitation and concise documentation skills.

Highly desirable
Experience with Calyx and/or AWS AgentCore.
An understanding of Assurance operations, service workflows or related environments.
Previous telecommunications-sector experience (advantageous, not mandatory).

Location and engagement
Melbourne CBD | Minimum six-month contract | Immediate start. Contract rate is discussed with suitably
qualified applicants. To express interest, send your current CV and availability to Talent Flow.

How to Apply
Apply now with your current CV. Shortlisting is underway — early applications will be prioritised.
Additional information
Melbourne CBD | Contract role | Immediate start | Minimum 6 months
Shape build-ready requirements across ServiceNow architecture and business needs
AI-enabled ServiceNow exposure highly valued: Now Assist, GenAI and agentic AI

📌 Business Analyst Melbourne
🏢 Talent Flow
📍 Melbourne