We're looking for a friendly, proactive IT Support Engineer who enjoys helping people and solving problems. This is a hands-on Level 2 support role where you'll provide both face-to-face and remote support across desktops, hardware, Microsoft environments and networking. You'll be someone who takes ownership, builds strong relationships with users and enjoys being the person people turn to when they need help.

What We're Looking For
Experience in IT Support, Desktop Support or Level 2 Support
Strong customer service and communication skills
Experience supporting Windows and Microsoft environments
Active Directory experience
Basic networking knowledge (TCP/IP, DNS, DHCP)
A self-starter who takes ownership and enjoys helping people
Australian driver's licence

You’ll be a customer-focused IT support professional who enjoys solving problems and is comfortable working independently as well as part of a broader technical team.

You’ll bring:
Experience in Level 2 IT Support, Desktop Support or a similar technical support role




Robust troubleshooting skills across PCs, hardware, software and peripherals
Experience supporting Windows Desktop and Windows Server
Hands-on experience with Active Directory
Understanding of basic networking and TCP/IP troubleshooting
Robust communication and customer service skills
Good time management and the ability to manage competing priorities
The ability to work independently across multiple sites
A current driver’s licence and ability to travel between Sydney sites
A bachelor’s degree in information technology or equivalent relevant industry experience

Why consider this opportunity?

This is a broad, hands-on support role where your ability to communicate with users, provide exceptional customer service and take ownership of technical issues is just as key as your technical capability. Click Apply now to submit your application

📌 Level 2 It Support Desktop Support Brisbane
🏢 Mansell Taylor Consulting
📍 Brisbane