Join a leading Australian Utilities company on their major Customer Experience Transformation. The program is the biggest in the organisation, and one of the biggest in Melbourne right now. It's high-visibility seat, a role with real commercial influence, and there's a long runway on a multi-year program

Details:
12 month contract + potential extensiosn
Melbourne based, 3 - 4 days in office per week
December 2026 start date

Main responsibilities:
Manage the vendors
Effectively be the PM managing the vendors for this program. This program is delivered through a lead delivery partner, a platform vendor and specialist vendors.
Half the job is sourcing and contracting recent vendors (running RFPs, working with business SMEs on what’s needed, assessing vendors, negotiating SOWs).
The other half is governing existing vendors against contract: monthly KPIs, deliverable acceptance, the governance forum, and using contract remedies when a vendor underperforms.

Must have:
Program delivery leadership: planning, sequencing, dependencies, RAID, change control
Vendor or contract management on a large tech-enabled transformation




Hands-on drafting and negotiating SOWs: KPIs, acceptance terms, fixed price vs T&M;
Ran or led a formal competitive sourcing process (RFP)
Built governance tools themselves: RACI, KPI frameworks, acceptance processes

Nice to have:
Billing or customer platform migration
Power BI; solid analytical modelling
Utilities or retail industry experience

What they’re not after:
Pure procurement or category managers with no delivery background
PMs who’ve never owned an SOW or run a sourcing process
Anyone who needs direction. It’s an influencing role with no supervision.

Please apply ASAP to be considered, no cover letter needed, Job ID BH272880

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

📌 Program Vendor Manager Melbourne (Australia)
🏢 Peoplebank Australia VIC
📍 Australia