At Bakers Delight our vision is to be the most loved bakery in every community. We've built our business through commitment to the quality of our product, the development of our people and by providing a delightful experience to all of our customers.

Why Bakers Delight?

At Bakers Delight you will have the opportunity to work for a leading and successful international food retailer and well-respected franchisor with bakeries in over 500 locations across Australia, Canada and the USA, Bakers Delight offers a professional, fun and friendly working environment in newly renovated offices.

You’ll also have access to a range of benefits and programs that aim to support, reward and inspire:
Hybrid work policy
Reward and bonus structure
Corporate casual dress environment
Career development opportunities
Health and wellness activities
Novated Lease options

The Prospect

Based in our Camberwell head office and reporting to the Service Delivery Manager, the Senior Service Desk Analyst plays an key role in serving as an escalation point for technical issues.

Working in a fast paced and well-regarded team, are you ready to rise to the challenge within this permanent fulltime role and “bake” a difference by:




Managing the end-to-end incident life cycle for all corporate and bakery-based support via phone and email
Supporting and mentoring Service Desk Analysts
Assisting with management of vendor relationships
Serving as a Service Desk escalation point

Let’s hear about you!

Joining this dedicated and high performing department, the ideal candidate will bring to the team:
Tertiary qualifications in Information Technology (highly regarded)
Demonstrable experience as a Senior Technician or supervisory role
Previous experience within a retail or hospitality setting would be advantageous
ITIL Certifications or a strong knowledge of ITIL processes
Knowledge of, and troubleshooting experience with Microsoft suite including Intune and Azure
A high level of proficiency in diagnosing and resolving hardware/software issues
Exceptional skills in problem solving and conflict management
Excellent communication skills and enthusiastic personality

If you have what it takes, and are ready for your next challenge, do not miss out - apply today!

Please, no recruitment agencies at this stage.

📌 Senior Service Desk Analyst Camberwell
🏢 Bakers Delight Holdings
📍 Camberwell