Client Support Officer – Permanent Part-Time - Location Underdale, SA (Hybrid Role).

An exciting chance is available for a Part-time Client Support Officer to join a supportive team within an established not-for-profit organisation.
In this role, you will be responsible for coordinating drug and alcohol testing services and providing professional, responsive support to clients and field-based collectors.

Key Responsibilities:
Manage incoming phone calls, emails and SMS enquiries.
Coordinate and schedule routine, urgent and post-incident drug and alcohol testing requests.
Liaise with clients and field collectors to ensure timely service delivery.
Coordinate collector availability and travel arrangements.
Maintain accurate records and process bookings using internal systems.
Provide general administrative and client account support.

About You:
Previous customer service experience.
Excellent communication and interpersonal skills.
Robust attention to detail and organisational skills.
Confident computer and keyboard skills.




Ability to think proactively, troubleshoot and work autonomously.
Calm and professional approach when managing urgent requests.
Flexible and adaptable.

The Role & Working Hours:
This is a permanent part-time position with the following roster:
Thursday & Friday: 10:00am – 5:30pm, working from Underdale office.
Saturday & Sunday: On-call – Working from home, 6:00am – 6:00pm.
Weekend penalty rates apply for Saturday and Sunday work.

The successful applicant will be required to obtain and maintain a satisfactory National Police Check.
If you enjoy delivering exceptional customer service, thrive in a quick-paced setting and are looking for a rewarding part-time opportunity, we would love to hear from you!

Ready to Apply?
Click Apply Now and submit your resume in Word format.
For a confidential discussion, contact Maura or Michelle on 08 •••• •189

📌 Customer Support Officer Part Time Hybrid Role Underdale
🏢 In2view Recruitment
📍 Underdale