Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

As a Production Technician (Field Service), you will be responsible for delivering high-quality technical support to Ricoh’s Production Print customers. In this role, you will:
Install, maintain, and repair Ricoh Production Printing equipment
Perform service calls to meet customer satisfaction targets and nationally set service KPIs
Communicate professionally and clearly with customers regarding issues, resolutions, and service outcomes
Maintain accurate service records using the Ricoh Service mobile application
Manage and control vehicle stock to maximise first-time fix rates and ensure inventory accuracy
Build and maintain strong customer relationships through ownership of issues and effective resolution




Collaborate with Production Print colleagues to implement national service strategies on time and within budget

To be successful in this role:
Previous experience servicing digital printing equipment or similar electro-mechanical devices
Robust technical aptitude and troubleshooting skills
Excellent interpersonal and customer-service abilities
Proven fault-finding methodology
Ability to work autonomously in a quick-paced environment
A genuine desire to learn and grow
Must have Australian Work Rights

What do you receive as a Ricoh Technician?
Competitive salary
Fully maintained motor vehicle
All tools required for the role
Comprehensive product training via online and classroom learning
Laptop and mobile phone
Uniforms provided
Access to national technical support and a solid field support network
Career development and lifelong learning opportunities
Chance to work for a global organisation

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of perks including:
Paid Parental Leave
Purchased Leave Scheme
Participation in our RedE recognition program
Free income protection cover
Wellness program
Novated leasing

Employment Type

Permanent

📌 Technician Production Sydney
🏢 Ricoh Australia
📍 Sydney