SENIOR MANAGER, VILLA EXPERIENCE

Luxury Resort • Turks and Caicos • USD $60,000 + Service Charge + Housing + Vehicle

ABOUT THE ROLE

We are searching for a Sr. Manager, Villa Experience for a luxury resort in the Turks and Caicos. Reporting to the Director of Rooms, this is a senior guest-facing leadership role responsible for delivering an exceptional, seamless villa experience for every guest throughout their stay. The right candidate is a polished, proactive hospitality professional with strong leadership skills, deep knowledge of luxury villa or resort operations, and a genuine passion for creating personalized, memorable guest journeys.

WHAT YOU'LL DO
Lead and oversee the Villa Experience team, including the Villa Experience Manager, supervisors, concierge team, and bellman
Take full ownership of the guest experience from pre-arrival through departure, ensuring every touchpoint is seamless, personalized, and exceeds expectations
Develop and maintain strong relationships with villa guests, anticipating needs and creating bespoke moments throughout their stay
Ensure all villa areas are presented to the highest luxury standards at all times
Drive team performance through coaching, development, scheduling,



and explicit accountability
Collaborate closely with the Director of Rooms and other departments to ensure consistent operational excellence
Handle guest feedback and service recovery with professionalism, composure, and a genuine commitment to resolution
Oversee concierge services, ensuring guests receive timely, knowledgeable, and personalised recommendations and arrangements

WHAT YOU BRING
Proven experience in a senior villa, guest experience, or rooms division leadership role within a luxury resort environment
Solid background in concierge, butler, or personalized guest service operations
Caribbean or island resort experience is strongly preferred
Excellent leadership and team development skills with the ability to inspire and hold a team accountable
Exceptional guest relations skills with a warm, proactive, and highly skilled demeanour
Strong organizational skills with the ability to manage multiple priorities in a dynamic luxury environment
Meticulous attention to detail and presentation standards

WHAT'S OFFERED
USD $60,000 per year plus service charge
Housing provided
Vehicle provided

📌 Senior Manager, Villa Experience City Of Cockburn (Australia)
🏢 D.C. Global Talent
📍 Australia