Job Description

An exciting prospect for an Office Assistant has become available within our Customer Service department of ALDI stores, based in Minchinbury. This is a fixed term contract until February 2028.

The Customer Service team are responsible for addressing customer inquiries, resolving issues, and providing support related to products and services. They strive to enhance the shopping experience by ensuring customer satisfaction and fostering a positive relationship with shoppers.

What does the role look like?
Handle customer inquiries, escalations, and complaints.
Provide solution-based outcomes with an emphasis on customer experience while balancing thorough investigation of non-conformance claims to protect ALDI’s revenue and reputation.




Manage customer cases and maintain documentation.
Conduct in-depth investigations regarding non-conformance claims, identifying trends and applying cutting-edge, outside-the-box thinking to resolve issues effectively.
Collaborate with team members and stakeholders to resolve issues.
Proactively address issues to enhance customer experience.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

📌 Assistant Customer Service Minchinbury (Australia)
🏢 Aldi Stores
📍 Australia