A growing disability service provider is seeking an experienced Operations Manager to join its leadership team.

What you'll be doing
Overseeing day-to-day service delivery across your assigned sites and participant services
Making sure participants and clients receive protected, consistent, person-centred support that matches their plans and goals
Visiting sites regularly to check quality, support staff and build solid relationships with participants and families
Managing, coaching and supporting team leaders and support workers
Overseeing rosters, staffing levels and recruitment so every shift is covered with the right people
Running supervision, performance reviews and training, and addressing issues early
Making sure services meet all relevant regulations, quality standards and internal policies
Managing incidents, complaints and reportable incidents, making sure they're handled and reported correctly
Preparing sites and records for audits and leading improvements where gaps are found
Monitoring budgets, rostered hours and service costs
Working with support coordinators, families and allied health to keep services running smoothly




Reporting regularly to senior management on service quality, staffing and growth

What we're looking for
Experience as an NDIS service manager and/or in-home care manager, with at least 3 years in management. This is essential.
Proven ability to lead and develop team leaders and frontline staff across more than one site
Strong knowledge of the NDIS Practice Standards, the NDIS Quality and Safeguards Commission and the Aged Care Quality Standards
Experience with rosters, budgets and incident management
The confidence and capability to take on broader leadership responsibilities as the organisation grows
NDIS Worker Screening Check, a current driver's licence and your own car

What's on offer
A leadership role with room to grow
Rewarding work supporting people to live well at home and in their community
A supportive team and ongoing career development

Interested? Apply with your resume and a cover note outlining your management experience in disability or in-home care services, the types of services you've managed, and the size of the teams you've led.

📌 Operations Manager – Disability Services Perth
🏢 Leading
📍 Perth