Key Responsibilities:
Provide Level 1 onsite migration and cutover support.
Perform device readiness assessments and pre-migration checks, as required.
Troubleshoot migration-related device and end-user issues.
Assist users with authentication, connectivity, device configuration, and access-related issues.
Provide onsite intervention for devices requiring physical assistance during remote migration activities.
Work closely with the Remote Migration Team to investigate and resolve migration failures.
Capture diagnostic information and document relevant details for escalation.
Execute approved remediation activities and workarounds.
Perform post-migration validation and ensure successful device handback to end users.
Escalate unresolved issues to the Remote Support Team.
Provide hands-on technical support during migration and cutover, acting as the onsite escalation point for issues requiring physical intervention or Level 2 troubleshooting.
Coordinate with hypercare resources to address issues that persist beyond the migration window.

Work Authorisation:
Australia (Preferred)

Location:
Collie WA (Preferred)

Work Location: In person

📌 Network And Desktop Support Collie (Australia)
🏢 MNL technologies
📍 Australia