Customer Service Representative/n

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70k per year + Super + Performance Bonus

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Hybrid working model | 4 days office, 1-day WFH

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Career growth, development & internal progression opportunities

/n We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a rapid-paced environment./n

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What's on Offer/n

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Salary + Super + Performance Bonus

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Hybrid working arrangement with 1 day per week from home

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Full time permanent role - 9am-5pm

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Supportive and collaborative team workplace

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Ongoing training and professional development

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Opportunities for career progression within a growing business

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Key Responsibilities Include:/n

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Delivering exceptional customer support via phone and email

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Assisting customers and merchants with account setup and onboarding

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Resolving customer enquiries and troubleshooting issues efficiently

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Managing customer requests from start to finish with a solid focus on service excellence

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Maintaining accurate records and updating CRM systems

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Supporting internal sales and operational teams with customer enquiries

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Meeting service levels, KPIs, and customer satisfaction targets

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Escalating risks, compliance concerns, or fraud-related issues when required

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What We're Looking For/n

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Atleast 2 years of experience in customer service, contact centres, administration, banking or payments

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A professional and confident phone manner

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A positive attitude and genuine passion for helping customers

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Solid verbal and written communication skills

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Excellent problem-solving ability and attention to detail

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Ability to multitask and manage competing priorities effectively

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Experience using CRM systems and Microsoft Office

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Why Apply?/n

/nIf you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.

📌 Customer Support Officer Sydney
🏢 Wow Recruitment Idibu
📍 Sydney