We are looking for an enthusiastic, reliable, and experienced Customer Service professional to take on the role of Customer Service Officer.

This full time role commences as casual and moves to permanent full time after successful completion of the probation period. Level 3 Clerks Award.

The primary functions of this role will include but are not limited to:
Handling phone and email enquiries
General administration
Customer Service support for all depots
Updating customer database
Resolving customer complaints
Ensuring complete customer satisfaction
Processing customer requests
Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
Be a supportive and effective member of the Road Runners team
Processing customer EFT payments
Other tasks as directed

What the ideal candidate would look like:
Experience in similar customer service role
Strong focus on delivery of exceptional customer service
Flexibility to manage constant change




Holds the ability to work well under pressure and remain focused.
Good understanding of protected work practices in a transport environment
Ability to ensure compliance with workplace practices and procedures
Good literacy and numeracy skills
Computer literacy
Accurate data entry skills
Be customer focused and have excellent telephone manners
Desire to improve your skills
Clear and accurate communication skills
Time Management skills
Completing tasks with timeliness and accuracy
Ability to set and meet deadlines
Deal with clients, suppliers and other employees professionally at all times
Outstanding organisational skills with a high attention to detail
The ability to multitask in a rapid-paced setting
The ability to work both autonomously and as part of a team
Excellent communication skills, both written and verbal
Transport experience advantageous but not essential

📌 Customer Service Officer Glenorchy
🏢 Road Runners. Tasmanian Couriers
📍 Glenorchy