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We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Acacia Ridge, Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:
Receiving inbound calls and email enquiries from domestic customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling appointments for residential customers
Converting incoming enquiries into sales opportunities
Liaising with your fellow colleagues




Meeting calls and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements
Experience working in customer service or call centre settings (essential)
Demonstrated experience in phone sales and converting inquiries into sales
Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to focus on delivering a 'wow' experience to customers
Ability to work in a team workplace to support fellow colleagues
Professional, reliable, and punctual.
Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

📌 Customer Service Consultant Acacia Ridge
🏢 Rentokil Initial
📍 Acacia Ridge