Customer Service Officer Traineeship Moruya

About Us
As a community focused bank, we pride ourselves on providing exceptional, personalised service to our customers in the Illawarra and South Coast region. We believe in building strong relationships and supporting our community. As a Customer Service Trainee, you’ll be part of a dedicated team that goes above and beyond to meet the needs of our customers and make a real impact in their lives.

About the Role
We are looking for enthusiastic and customer-focused individuals who are interested in building a career in banking. This traineeship provides hands-on training and practical experience in all areas of customer service within a banking setting. The successful applicant will work full time for two years combining on the job specific training and study, allowing them to gain a nationally accredited qualification upon completion. You will be based in our Moruya branch. The role is ideal for school leavers, or anyone with a passion for helping people and a desire to develop a career in the financial sector.

Key Responsibilities




Greet and assist customers with everyday banking transactions Educate customers on bank products and services that align with their financial goals Maintain accurate records of transactions and customer interactions in line with bank policies Contribute to a positive branch atmosphere What We’re Looking For: A genuine interest in customer service and community engagement Strong communication skills and the ability to build rapport with people of all ages and backgrounds A team player with a positive, can-do attitude Basic computer skills and a willingness to learn current systems No previous banking experience necessary but a commitment to learning is essential Must have a current driver's license and own transport

What We Offer
Comprehensive on-the-job training and mentoring Opportunity to gain a formal qualification in banking services Supportive, friendly team environment with a community focus Growth opportunities opportunities within the bank

📌 Customer Service Officer Traineeship Moruya (Australia)
🏢 Horizon Bank
📍 Australia