About us

We’re a growing, multi-state home services business specialising in plumbing. We’re known for same-day service and high-quality work, and we’re expanding into new areas. We’re looking for a Customer Care Officer to join our Customer Care team.

This role suits someone who does well in a rapid-paced, changing environment. If you have experience resolving customer issues, can handle difficult conversations calmly, and bring a positive “can do” attitude, we’d love to hear from you.

About the role
Make customer calls with empathy and professionalism
Investigate and understand customer complaints and disputes
Handle complaints and pricing objections, negotiating fair outcomes to resolve them
Protect and support our brand and reputation

About you
At least 2 years’ experience in customer resolution or complaints handling
Proven experience resolving customer disputes, ideally in a professional services or trades setting




Strong analytical and organisational skills, with great attention to detail
A qualified, friendly and adaptable phone manner
Good commercial awareness and an eye for business risk
The ability to advocate for both the customer and the business
A strong work ethic and a adaptable, “can do” attitude
Advanced computer skills, including solid Excel, and the ability to learn new systems quickly

Training

You’ll start in our call centre to learn how our business works. Once you’re confident there, you’ll move into the Customer Care Officer role.

What’s in it for you
A supportive, energetic team with a great culture
Strong leadership and management
Ongoing training and coaching
Room to grow within a multi-state business
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📌 Customer Relations Officer Sydney
🏢 Master Trades Network
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