Summary:

The Customer Account & Sales Coordinator plays a vital role in supporting the sales team and ensuring customer satisfaction within the building and construction industry. Based in Osborne Park, Western Australia, this permanent, full-time position is ideal for an entry-level candidate eager to develop their career in sales and customer relations. The successful candidate will contribute to the growth of the business by managing customer accounts and facilitating effective communication between clients and the sales team.

Responsibilities:
Assist in managing customer accounts and maintaining accurate records.
Coordinate Hire sales activities and support the Operations team in achieving targets.
Respond to customer enquiries and provide exceptional service.
Prepare accurate quotes and invoices and follow up outstanding opportunities.
Keep customer and job records accurate and up to date in our customer database.
Identify repeat-hire and additional sales prospects.
Assist with general business administration when required.
Collaborate with other departments to ensure customer needs are met.

Who we're looking for
Naturally organised, accurate and detail focused.
Confident communicating with customers by phone and email.




Experience in customer service, order processing, invoicing, accounts or sales support.
Able to manage multiple customers, jobs and priorities without losing track.
Practical, solutions focused and willing to speak up when something can be improved.
Comfortable learning current software, including Microsoft 365 and customer management systems.

Highly regarded experience: equipment hire, temporary fencing, construction, trade services or logistics.

The way we work

At AFUR, work ethic matters. We value people who are:

RELIABLE | ACCOUNTABLE | PRACTICAL | STRAIGHTFORWARD | CUSTOMER FOCUSED

We don't expect you to know everything on day one. We do expect you to care about doing the job properly, communicate when something isn't right and take responsibility for finding the next step.

What success looks like
Customers are looked after and receive transparent, timely communication.
Enquiries, open jobs and quotes are actively followed through.
Customer accounts are well managed and invoices are paid on time.
Problems are owned and resolved rather than handed around.
Strong customer relationships generate repeat and additional work.

📌 Customer Account & Sales Coordinator Osborne Park (Australia)
🏢 All Fence U Rent
📍 Australia