PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

An exciting chance exists for an experienced Remediation Senior Business Analyst to join a leading banking organisation, supporting key customer and regulatory remediation initiatives.

The successful candidate will work closely with stakeholders across Risk, Compliance, Operations and Technology to identify impacted customers, assess business processes and support the delivery of effective remediation outcomes.

Key Responsibilities:
Gather and document business requirements for remediation initiatives.
Analyse customer data, processes and historical transactions to identify impacted populations.
Identify process gaps, control weaknesses and root causes.
Work with business and technical teams to develop and implement remediation solutions.
Support remediation planning, tracking, reporting and governance.




Manage stakeholder relationships and facilitate workshops.

Skills & Experience:
Proven Business Analyst experience within banking or financial services.
Previous experience delivering customer or regulatory remediation programs.
Strong understanding of banking operations, risk and compliance.
Excellent analytical, documentation and stakeholder management skills.
Ability to work across complex, fast-paced environments.

What we can offer you
Culture: A fun, quick paced, collaborative delivery workplace
People: A group of talented, experienced, and dedicated Consultants to work by your side with a dedicated Relationship Manager
Passion: Ability to band together when under pressure to deliver first class results to clients
Transparency: Open door policy
Professional Development: On the job development and access to certifications in our Training practice
Care and Support: On-going support and advice from experienced PM-Partners Consultants
Knowledge: Access to PM-Partners Delivery and Advisory practices
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📌 Senior Business Analyst – Customer Remediation Sydney
🏢 PM-Partners Group
📍 Sydney