Ram Tapware is seeking an enthusiastic office administrator to join our team on a full time basis in Eagle Farm, QLD. This is a key customer-facing position that will play a vital role building strong relationships with our clients. You will be the voice of Ram Tapware, managing inbound and outbound sales enquiries, processing orders, and providing expert product knowledge to customers across various channels. Your contribution will directly impact our revenue growth and customer satisfaction levels.

Key responsibilities
Handle inbound customer enquiries via phone, email, and digital channels, responding promptly and professionally
Process customer orders accurately and efficiently, ensuring all details are correct before submission
Provide knowledge and recommendations to customers to meet their specific needs, training will be given
Build and maintain positive relationships with customers, ensuring high levels of customer satisfaction
Manage customer accounts and maintain accurate records in the company's systems
Contribute and support colleagues in delivering excellent customer service

What we're looking for
Experience in customer service role is preferred but not essential
Excellent communication skills,



with the ability to engage customers professionally
Ability to manage multiple tasks simultaneously and prioritize workload effectively
Problem-solving skills and the ability to handle challenging situations with tact and diplomacy
A positive attitude, reliability, and commitment to continuous improvement
Ability to work collaboratively within a team workplace

What we offer
Supportive and rewarding work
Full training
Competative remuneration, opportunities for career development
Chance to grow a career within a respected Building and plumbing industry

About us

Ram Tapware is a leading supplier of quality tapware and bathroom fixtures serving the Australian market. With a strong reputation for product excellence and customer service, we have established ourselves as a trusted partner for builders, plumbers, and homeowners. Our commitment to innovation, quality, and customer satisfaction drives everything we do. Based in Eagle Farm, Queensland, we pride ourselves on maintaining high standards and delivering outstanding value to our customers. We are a growing business with a passionate team dedicated to making our mark in the industry.
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📌 Office Administration Brisbane (Australia)
🏢 Ram Tapware
📍 Australia