Job Requirements Experience in the following areas is desirable:
• Minimum of 5 years experience working as a Site Reliability Engineer
• Experience working with Agile, Lean and/or Continuous Delivery approaches.
• Knowledge on DevOps tools and standards.
• Passionate about secure coding practices, Software Engineering, contact centre migrationand API Based applications support.
• Focus on compliance frameworks and standards.
• Strong hands-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).
• Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).
• Proficiency in Infrastructure as Code (Terraform, CloudFormation).




• Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.
• Knowledge of monitoring and alerting (observability).
• Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).
• Solid troubleshooting and problem-solving skills.
• Solid communication and collaboration skills.
• Ability to work in a quick-paced, agile environment.
• Ownership mindset and proactive approach to reliability. Work Experience 7-10Years

📌 Architect Sydney
🏢 Virtusa
📍 Sydney