Travel Industry Team Leader | Step up into leadership

Ready to step into a leadership role within the travel industry?

We're looking for an experienced travel professional to lead a team of Reservations Consultants in a busy, customer focused environment. This is a excellent opportunity for someone who enjoys coaching a team, driving sales and making sure customers and travel agents receive an exceptional level of service.

About the Role

You'll be responsible for leading, coaching and supporting a team of Reservations Consultants, while helping drive sales performance and maintaining high service standards.

Key Responsibilities
Lead, coach and motivate a team of Reservations Consultants
Monitor sales, conversion and service KPIs
Conduct regular coaching and performance conversations
Support the team with customer and travel agent enquiries
Manage escalated enquiries and resolve issues
Assist with recruitment, onboarding and training
Help with rostering and day to day operational requirements
Identify opportunities to improve team performance and customer experience
Work closely with internal teams to achieve business goals




Previous leadership or Team Leader experience within travel, reservations or a contact centre environment
Robust knowledge of the travel industry
Proven experience coaching and developing a sales or service team
Confident managing KPIs and driving team performance
Excellent communication and stakeholder management skills
Robust organisation and attention to detail
A positive, supportive leadership style
GDS or reservations system experience is highly regarded

What's In It For You?
Monday to Friday
Competitive salary and great benefits
Sydney based
Leadership chance within an established travel business
Staff travel benefits
Industry training and educational opportunities
Career development and progression
Supportive and collaborative team environment

Ready for your next move?

If you're an experienced Travel Team Leader, Reservations Team Leader, Reservations Consultant or senior travel professional ready to take the next step, I'd love to hear from you!

Only applicants with full Australian working rights will be considered.
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📌 Travel Team Leader Sydney
🏢 Travel Trade Recruitment
📍 Sydney