Contract until 30th March 2027 with a potential to convert to perm ongoing role.
Hourly Pay rate of $37.50 / hr + super
Working 20 hours per week
Quick paced, on-your-feet role providing customer support in the self‑serve area.
Contract until 30th March 2027 with a potential to convert to perm ongoing role.
Hourly Pay rate of $37.50 / hr + super
Working 20 hours per week
Work Location: NorthRyde
Fast paced, on-your-feet role providing customer support in the self‑serve area.

Purpose of the role:

As a Digital Service Representative, you’ll be the first point of contact for customers in the service centre, standing in the self‑serve area and helping people complete their transactions online.

Key Accountabilities:
Assisting customers with enquiries
Providing accurate and professional customer support
Navigating multiple systems and applications efficiently
Managing email communications with solid attention to detail
Working collaboratively within a quick-paced team environment

Essential requirements:




2–3 years customer service experience in call centre, retail, administration, hospitality, or office support background.
High level of customer serviceand people skills.
Problem‑solvingability and comfort guiding people through processes step by step.
Ability tonavigate a websiteand search for information (including partner agencies’ sites).
Excellent verbal and written communication skills

About Easy Authoring

Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.
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📌 Digital Service Representative Ryde (Australia)
🏢 Easy Authoring
📍 Australia