Job Description
Description/n /n Competitive

Salary:
$68,000
$70,000 + Super + Bonus /n At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. /n As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. /n /n Requirements/n /n As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: /n /n
Supporting and managing of the day-to-day movement of freight within your portfolio /n
Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience /n
Reviewing and reporting on daily freight movements /n
Resolving enquiries in a way that provides a no better experience /n
Escalating priority issues when required relating to all aspects of your accounts /n




Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers /n /n /n What we're looking for: /n /n
Tertiary qualification or 2+ years experience in Customer Service /n
Solid written and verbal communication, and problem-solving skills /n
Sound computer knowledge including experience with Microsoft Office Suite /n
Resilience, passion and ability to work at pace and under pressure /n
A high level of motivation and energy with a strong focus on achieving outstanding customer experience results /n /n /n Benefits/n /n Why join efm Logistics? /n /n
Strong focus on regular and ongoing career development training, enhancing skills and career progression /n
A dynamic and empowering culture, where we challenge each other to do it better /n
An opportunity to be part of an industry leader /n
Market-competitive salary and bonus scheme /n
Modern office space and technology /n
Company functions and team building activities /n
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally /n

📌 Customer Service Specialist Sydney
🏢 Efm
📍 Sydney