Job Description
/n Description/n /n We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract. /n Based in our busy Australian head office located in Sydney CBD, this role offers an exciting prospect to join our team. /n /n Responsibilities/n /n /n
This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus. /n
Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team. /n
Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks. /n
Ensure compliance with regulatory requirements. /n
Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims. /n
Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.



/n /n Skills and Experience /n /n
Open-Minded & Positive Attitude /n
Customer Focus with a proactive customer service mentality /n
Problem-solving mindset /n
Effective communication skills and ability to take initiative. /n
Ability to work under pressure /n
Enthusiast team player /n
Proficiency with basic user application systems (e.g. MS Office Suite) /n
Very positive command of written and spoken English. /n /n /n Ideal candidates would also have: /n /n
Basic work experience in liner shipping or freight forwarding. /n
Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP) /n /n /n Perks and Benefits include: /n /n
Fulfilling career with a supportive team /n
Continuous development opportunities /n
Cooperative work environment /n
Hybrid work arrangements after probation completion /n
Monthly events and celebrations. /n /n /n /n

📌 Customer Service Coordinator Sydney
🏢 Hapag-Lloyd
📍 Sydney