You will be responsible for managing a portfolio of later-stage arrears accounts, working closely with customers to negotiate repayment arrangements and deliver positive commercial outcomes. This is a highly relationship-driven role that requires a balance of solid negotiation skills, customer empathy, and commercial acumen.

Key responsibilities
Manage a portfolio of overdue and later-stage arrears accounts
Negotiate payment arrangements and repayment solutions with customers
Contact customers via phone, email, and SMS to discuss outstanding accounts
Maintain accurate and up-to-date payment and customer records
Conduct skip tracing activities and utilise specialist tools to locate customers
Liaise with internal stakeholders and external legal representatives throughout the collections process
Coordinate with third-party field service providers to progress account resolutions

About you
Previous experience in collections, recoveries, or a similar role, ideally within commercial collections
Solid negotiation and communication skills with the ability to influence outcomes




A customer-focused approach and the ability to manage sensitive conversations professionally
High levels of initiative, resilience, and accountability
Excellent relationship-building and stakeholder management skills
A high level of attention to detail and accuracy
The ability to work effectively in a quick-paced workplace while managing competing priorities

Hybrid

Additional leave

Growing business

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
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📌 Collections Officer Sydney
🏢 People2People
📍 Sydney