Service Integration and Management Specialist | NSW | 10 Months
Define Service Integrator and Managed Service Provider functions and responsibilities.
Define accountability model across providers (includes framework KPIs, SLAs and penalties)
Develop cross-vendor incident, problem, change and service reporting requirements.
Define service management tooling and integration requirements.
Support development of the service delivery model and associated RFT requirements.
Involved in providing clarifications and responses during the tender response period
Participate in the RFT Evaluation process

KEY ACCOUNTABILITIES
Define Service Integrator and Managed Service Provider functions and responsibilities.
Develop multi-vendor governance requirements.
Define accountability model across providers (includes framework KPIs, SLAs and penalties)
Develop cross-vendor incident, problem, change and service reporting requirements.
Define service management tooling and integration requirements.
Support development of the service delivery model and associated RFT requirements.
Involved in providing clarifications and responses during the tender response period
Participate in the RFT Evaluation process

KEY REQUIREMENTS
Solid experience in Service Integration and Management (SIAM).




Experience developing Service Integrator requirements and operating models.
Experience developing Managed Service Provider / Network Provider requirements.
Strong understanding of multi-vendor governance and service management.
Experience defining KPIs, SLAs, service performance measures, and provider accountability frameworks.
Robust knowledge of incident, problem, change, and service management processes.
Experience with service management tooling and integration.
Experience supporting RFT/tender processes, including tender clarifications and evaluation.
Strong stakeholder engagement, communication, and negotiation skills.

DESIRABLE
Experience working on a program similar to PSMB.
Previous experience in a mobile carrier or telecommunications workplace/project.
Experience developing SIAM requirements for large-scale technology or telecommunications programs.
Experience developing Managed Service or Network Provider requirements.
Experience working across design, build, and run phases of a major program.

Additional information
Service Integration and Management (SIAM) / Service Integration
Managed Service Provider / Network Provider
Multi-Vendor Governance and Operating Model
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📌 Service Integration And Management Specialist Nsw 10 Months Sydney
🏢 Infopeople
📍 Sydney