Jacob Hino Wodonga and Regional AG Wodonga are seeking an enthusiastic, organised and customer-focusedService Advisorto join our growing team.
We're looking for someone with experience in the automotive, truck or heavy vehicle industry who understands workshop operations and enjoys working with customers.
Previous Service Advisor experience is an advantage, but we also welcome applicants with relevant industry knowledge who are ready to take the next step in their career.
As the key link between our customers and workshop, you'll play a vital role in delivering exceptional service while helping keep trucks, agricultural equipment and businesses moving across North East Victoria.
The Opportunity
Jacob Hino Wodonga and Regional AG Wodonga are seeking an enthusiastic, organised and customer-focusedService Advisorto join our growing team.
We're looking for someone with experience in the automotive, truck or heavy vehicle industry who understands workshop operations and enjoys working with customers.
Previous Service Advisor experience is an advantage, but we also welcome applicants with relevant industry knowledge who are ready to take the next step in their career.
As the key link between our customers and workshop, you'll play a vital role in delivering exceptional service while helping keep trucks, agricultural equipment and businesses moving across North East Victoria.
What you'll be doing
Greeting customers and managing service bookings
Preparing estimates, repair orders and service documentation
Keeping customers informed throughout the servicing and repair process
Liaising with workshop technicians and the parts department to coordinate repairs and servicing
Communicating repair progress, timeframes and costs to customers
Managing customer enquiries and resolving service-related concerns




Supporting the productive day-to-day operation of the service department
Delivering an outstanding customer experience from start to finish
What we're looking for
Previous experience in the automotive, truck, heavy vehicle or commercial vehicle industry is essential
A sound understanding of vehicle servicing, repairs and workshop operations
Outstanding customer service and communication skills
Strong organisational skills and attention to detail
Ability to multitask and prioritise in a busy service environment
Good computer skills and confidence learning new systems
A positive attitude, strong work ethic and willingness to learn
Previous experience as a Service Advisor, Parts Interpreter or Workshop Administrator will be highly regarded
While previous Service Advisor experience is desirable, we welcome applications from candidates with relevant automotive or heavy vehicle industry experience who are looking to develop their career in service advising.
Why join the Jacob Group?
The Jacob Group of Companies is a proudly family-owned business with a history spanning more than 95 years.
Built on great people, lasting relationships, trusted brands and exceptional customer service, our diverse operations span the automotive, agricultural, car rental and hospitality industries across regional Victoria.
At Jacob Hino Wodonga and Regional AG Wodonga, we're committed to delivering outstanding service and supporting the industries that keep our communities moving.
We pride ourselves on providing a professional, supportive environment where our people can grow, succeed and make a genuine difference to our customers every day.
What we offer
Competitive salary
Employee benefits and discounts
Ongoing manufacturer training
Career progression opportunities
Supportive and experienced team
Stable, long-term employment with a respected family business
Modern workshop and facilities
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📌 Service Advisor (Victoria)
🏢 Jacob Group
📍 Victoria