Responsibilities
Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:
Understand the cardholder's travel requirements including, accommodation, and special interests
Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
Fulfil any special access or by invitation only events
Meet key performance targets such as efficiency and customer satisfaction
Responsibilities
Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:
Understand the cardholder's travel requirements including, accommodation, and special interests
Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
Fulfil any special access or by invitation only events
Meet key performance targets such as efficiency and customer satisfaction
Delivers exceptional Customer service
Qualifications
Skills and experience
To create and deliver travel & lifestyle services to our cardmember's, you will have:
Global Distribution System (GDS) work knowledge; Sabre is helpful
Travel agency experience within a fast-paced environment; Preferably in a contact centre
Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
Strong sales and interpersonal skills
Excellent verbal and written communication skills




A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a robust risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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📌 Premium Travel Consultant (Melbourne)
🏢 American Express
📍 Melbourne