The Company
KE Select is partnering with an established scientific and laboratory equipment distributor operating across Australia and Current Zealand.
The Company
KE Select is partnering with an established scientific and laboratory equipment distributor operating across Australia and New Zealand.
The business supplies high-quality instrumentation, equipment and consumables to universities, government research organisations, clinical facilities, food manufacturers and industrial laboratories.
With an expanding Australian operation and a strong focus on technical expertise, customer service and long-term partnerships, the company is seeking a Scientific Customer Service and Internal Sales Representative to join its Epping-based team.
The Role
This varied position combines scientific customer support, order coordination and internal sales.
You will be a key point of contact for customers, assisting with product enquiries, quotations, orders and technical information.
Working closely with field sales, product specialists and logistics, your responsibilities will include:
Responding to customer enquiries by phone and email
Preparing and following up quotations for scientific equipment, consumables and spare parts
Processing customer orders and providing accurate information regarding pricing, stock availability and lead times
Coordinating the receipt and dispatch of customer orders
Managing inbound sales enquiries and qualifying potential opportunities
Supporting existing accounts and identifying relevant cross-selling opportunities




Maintaining accurate customer, quotation and opportunity information within the CRM
Working collaboratively with sales, technical and logistics teams
Contributing to customer satisfaction and broader business growth objectives
About You
You will ideally have a scientific qualification and enjoy combining your technical knowledge with customer interaction and commercial responsibilities.
To Be Considered, You Will Ideally Possess
A bachelor's degree in biology, life sciences, chemistry or another relevant scientific discipline
Previous experience in scientific customer service, internal sales, laboratory operations or scientific administration
The ability to understand and clearly communicate technical product information
Strong attention to detail and confidence managing quotations and customer orders
Excellent written and verbal communication skills
Experience using CRM, ERP or order-management systems
Strong organisational and time-management capabilities
A proactive, resilient and team-focused approach
This position may also suit a laboratory professional looking to transition into a customer-facing commercial role within the scientific industry.
What's On Offer
Competitive base salary with a performance-based commission structure
Ongoing scientific and product training
Supportive and technically experienced team
Genuine career progression within a growing ANZ business
Opportunity to develop across internal sales, product support and broader commercial functions
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📌 Scientific Customer Service And Inside Sales Representative (Melbourne)
🏢 Ke Select
📍 Melbourne