Allied Health Administration & Scheduling Officer
Join a friendly, supportive team where your work makes a difference!
Are you an organised, enthusiastic and compassionate administration professional who thrives in a busy environment?
We're looking for a motivatedAllied Health Administration & Scheduling Officerto join our growing team at Therapy Works CQ!
About Us
Therapy Works CQ is a well-established, client-focused allied health practice located in Rockhampton.
We provide multidisciplinary services across Occupational Therapy, Speech Pathology, Physiotherapy and Exercise Physiology.
Our passionate team supports children, adults and families, including NDIS and aged care participants, to achieve their goals and improve their quality of life.
We're proud of our welcoming, supportive workplace culture, where teamwork, collaboration and a little fun are part of everyday life!
About the Role
This is a diverse, fast-paced position combining reception, appointment scheduling and client administration.
You will join our friendly Administration Team supported by our Practice Managers.
You'll play an important role in keeping our busy practice running smoothly, supporting our therapists and ensuring clients and families receive a positive experience from their very first interaction.
What We're Looking For
We're seeking someone who is proactive, reliable, adaptable and enjoys working as part of a team.
The ideal candidate will have:
Previous experience in allied health, medical administration, reception or an NDIS-related field would be an advantage
Excellent organisational and time management skills,



with the ability to prioritise competing demands
A warm, skilled and compassionate communication style
Strong attention to detail and accuracy
Confidence using Microsoft 365
The ability to work independently, take initiative and problem-solve
A positive attitude and willingness to learn new systems and processes
An understanding of NDIS funding, systems and terminology would also be an advantage
Key Responsibilities
Provide friendly and professional reception services, welcoming clients and assisting with enquiries
Coordinate appointments, therapist schedules, referrals and waiting lists
Manage appointment reminders, cancellations, rescheduling and client follow-ups
Process client payments and manage invoicing
Maintain accurate client records and information using practice management software
Communicate with clients, families, Support Coordinators, referrers and other relevant stakeholders
Work collaboratively with therapists and the administration team to support efficient daily operations
What We Offer
Enjoy a Monthly RDO– Full-time hours, Monday to Friday Roster
Supportive team culture– Join a friendly, inclusive and collaborative workplace
Training and development– Comprehensive initial training and ongoing support
A fun workplace– Enjoy team activities, social events and opportunities to connect with colleagues
Meaningful work– Make a positive difference in the lives of local individuals and families
Competitive remuneration– Salary commensurate with skills and experience
Applications Close: Sunday, 22nd November ****
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📌 Allied Health Administration & Scheduling Officer (Rockhampton)
🏢 Therapy Works CQ
📍 Rockhampton