Variety every day - phones, banking, post and keeping the office running
Multi-award winning, locally owned business since ****
Monday to Friday, 8:00am - 4:30pm - no weekends
Training provided - attitude matters as much as experience
What's great about working here
This role exists so the rest of our office can focus.
Scheduling, quoting, invoicing and accounts each have their own person.
You're the hub that keeps calls, emails and the day's admin flowing to the right place.
You'll get training on Simpro and our procedures, plus a supportive Admin Manager and a team that backs each other up.
It's a reliable, long-term role in a business where people stay.
About the company
Level Plumbing Tamworth has serviced domestic, commercial and industrial customers across the region for over 30 years.
We've recently restructured our office so every role has clear ownership.
This role is the front door - every customer, supplier and staff member comes through you first.
We provide the latest in cloud-based job management & accounting software, to allow us to meet the needs of our customers.
The successful applicant will be a person who possesses the following attributes:
Enjoys people
Takes pride in customer service
High attention to detail
Has a commitment to follow the proven and successful Level Plumbing customer service model
Ideally, you will have worked in a similar role in office administration.
This role will suit those seeking a long-term role.
Responsibilities include but not limited to:
Reception and phones - answering calls, greeting customers and directing enquiries to the right person
Email - managing the general and admin inboxes, answering routine enquiries and routing the rest
Customer payments - taking phone payments in line with our payment procedures
Banking - daily banking and deposits
Mail and post - incoming and outgoing mail, posting parts and documents
Customer care calls - checking in with customers after job completion to make sure they're happy with the work




Director support - diary, inbox triage and keeping important matters moving
Records - filing, and keeping customer, supplier and staff details up to date
Safety paperwork - preparing toolbox talk and induction records and tracking attendance
Office supplies - ordering stationery, groceries and office consumables
Office cover - supporting other admin roles during leave and busy periods
Day-to-day
You open the phones and inboxes at 8, and every enquiry is answered or with the right person the same day.
By mid-morning the banking is done and payments are receipted.
Through the day you take messages that make sense and ring yesterday's customers to check they're happy.
You also keep the post, filing and supplies moving.
By 4:30 nothing is sitting unanswered and the office is set for tomorrow.
You'll work from our Tamworth office, Monday to Friday, 8:00am - 4:30pm.
Skills & attributes
You genuinely like people.
You stay friendly when the phone's ringing off the hook and three people want you at once, and you hate leaving a loose end.
You'll bring:
Reception, customer service or office administration experience
A clear, warm phone manner and professional written communication
Strong organisation and the ability to juggle interruptions without dropping anything
Accuracy with payments, banking and data entry
Confidence with computers, email and Google Workspace (Gmail, Sheets, Drive)
Discretion with confidential information
Reliability and punctuality
Simpro or job management software experience - a bonus
Xero or accounting software experience - a bonus
Experience in a trade, construction or service business - a bonus
If you want a stable, long-term role at the centre of a respected local business, where you're trained, backed by a good team and genuinely valued, we'd like to hear from you.
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📌 Administration Assistant (New South Wales)
🏢 Level Plumbing
📍 New South Wales