Target Recruitment
Position: Service Administrator (Medical/Vision Devices) / East (RL)
Location: Bendemeer
Salary: $3,000 to $3,600
Work Week: Mondays to Fridays : 9.00 am to 6.00 pm
Minimum Qualification: Diploma
Experience: 2 to 5 years
Job Description/Requirements:
Responsibilities:
To execute service using Service CRM
Manage the service hotline, assignment & dispatching of service jobs to Field Service Engineers
Handle incoming enquiries from customers, such as Doctors & Nurses from hospitals & clinics
Ensure high customer satisfaction
Handle Quotations for Spare Parts, Repairs & Service Contracts
Manage spare part purchase, service tools purchase & calibrations
Manage loan of service tools and parts in the SEA region
Manage return parts to factories & in-house factory repairs
Preparation of documents required by customers
Prompt closing of completed orders and maintain high data quality in Service CRM
Participate in Continuous Service Excellence projects
Generate relevant reports




Any other duties and responsibilities as assigned by the management
Requirements:
Diploma / Degree in Business Administration, Marketing, or its equivalent
2 to 5 years of relevant working experience in Admin, Order Processing, and Customer Service
Basic knowledge in logistics will be an added advantage
Excellent interpersonal and communication skills
Valuable time management skills
Customer-oriented with a pleasant personality and proactive mindset
Good team player and able to work under tight timelines
Proficiency in Microsoft Office (Word & Excel - Pivot table & Vlookup, etc)
Remarks:
Working Location: Bendemeer Road
Target Recruitment Pte Ltd (MOM License No: 15C****)
MOM Regn No: R******* (RL)
Job Category: Customer Service/Call Centres Telemarketing
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📌 Service Administrator (Medical/Vision Devices) / East (Rl)
🏢 Target Recruitment Pte
📍 New South Wales