Meeting and greeting patients and consultants
Supporting the day-to-day delivery of appointments
Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
Utilizing custom software program to support the delivery of services
Provide general office management support
Working with the Customer Relationship Manager to respond to specific customer requests
Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
Engagement with customers, consultants and colleagues to ensure outstanding service delivery
Specific Knowledge and Skills
Minimum 2 years' experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule




A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
A keen focus on being effective, productive, and focused with the highest level of attention to detail
Superior verbal and written communication skills including negotiation and influencing skills
A resilient personality with a natural orientation towards working with others positively and respectfully
A personal approach which is enthusiastic, friendly and helpful
Capacity to independently prioritise while maintaining a high level of flexibility
You are welcome here.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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📌 Customer Service Officer/Receptionist (Hobart)
🏢 Medhealth3
📍 Hobart