The Star Care Group are a leading disability services provider proudly based in Western Australia.
We have strong values embedded within our company, such as promoting freedom of choice and empowerment for our participants.
The Star Care Group delivers a wide range of services such as personal care, community support, SIL housing, and transport arrangements.
In addition, our skilled workforce are the backbone of the company, delivering these services with passion, diligence, and integrity.
Position Summary :
The Star Care Group is seeking an experienced, motivated and community-focusedDisability Services Officerto manage ourNortham officeand play a key role in developing our disability services across the Wheatbelt.
This is a uniquehybrid positioncombining client onboarding, service coordination, client relationship management, office administration, direct disability support, community engagement and regional service development.
This isnot solely an office-based position.
You will also work directly with participants when required, including providing personal care, daily living assistance and community participation support.
You will work closely with ourService Manager and Managing Directorand become a key local representative of The Star Care Group throughout Northam and the Wheatbelt.
Visa Sponsorship Opportunity
Employer-sponsored visa support may be considered after a minimum of six months of continuous employment with The Star Care Group for a suitable and eligible candidate.
Key Requirements :
Previous experience in NDIS Support Coordination, client onboarding and service delivery
Bachelor's degree in social work, Community Services, Human Services or a closely related discipline.
Previous experience within the disability, NDIS or community-services sector
Practical experience providing direct disability support, includingpersonal care and community access
Experience managing relationships with participants, families and stakeholders
Experience with client onboarding, service agreements, documentation and record management
Sound understanding of theNDIS and person-centred practice
Understanding of participant choice and control, dignity, privacy, confidentiality and professional boundaries
Solid administration and organisational skills
Strong problem-solving and decision-making ability
Good computer literacy, including Microsoft Office and client/service management systems
Ability to work independently while maintaining close communication with management
Confidence representing the organisation at expos, networking events and community activities
Ability to balanceclient services, office responsibilities and hands-on participant support
Job Responsibility :
Client Onboarding & Administration
About Us :
The Star Care Group are a leading disability services provider proudly based in Western Australia.




We have strong values embedded within our company, such as promoting freedom of choice and empowerment for our participants.
The Star Care Group delivers a wide range of services such as personal care, community support, SIL housing, and transport arrangements.
In addition, our skilled workforce are the backbone of the company, delivering these services with passion, diligence, and integrity.
Position Summary :
The Star Care Group is seeking an experienced, motivated and community-focusedDisability Services Officerto manage ourNortham officeand play a key role in developing our disability services across the Wheatbelt.
This is a uniquehybrid positioncombining client onboarding, service coordination, client relationship management, office administration, direct disability support, community engagement and regional service development.
This isnot solely an office-based position.
You will also work directly with participants when required, including providing personal care, daily living assistance and community participation support.
You will work closely with ourService Manager and Managing Directorand become a key local representative of The Star Care Group throughout Northam and the Wheatbelt.
Visa Sponsorship Opportunity
Employer-sponsored visa support may be considered after a minimum of six months of continuous employment with The Star Care Group for a suitable and eligible candidate.
Key Requirements :
Previous experience in NDIS Support Coordination, client onboarding and service delivery
Bachelor's degree in social work, Community Services, Human Services or a closely related discipline.
Previous experience within the disability, NDIS or community-services sector
Practical experience providing direct disability support, includingpersonal care and community access
Experience managing relationships with participants, families and stakeholders
Experience with client onboarding, service agreements, documentation and record management
Sound understanding of theNDIS and person-centred practice
Understanding of participant choice and control, dignity, privacy, confidentiality and professional boundaries
Strong administration and organisational skills
Excellent written and verbal communication
Strong problem-solving and decision-making ability
Good computer literacy, including Microsoft Office and client/service management systems
Ability to work independently while maintaining close communication with management
Confidence representing the organisation at expos,



networking events and community activities
Ability to balanceclient services, office responsibilities and hands-on participant support
Job Responsibility :
Client Onboarding & Administration
Manage enquiries from prospective participants and families
Complete client onboarding and service commencement processes
Coordinate service agreements and required documentation
Maintain accurate participant records
Support service and compliance-related administration
Communicate with participants, families, nominees and other stakeholders
Service Delivery & Client Relationships
Build and maintain strong relationships with participants and their support networks
Coordinate services according to individual participant needs
Monitor service delivery, participant satisfaction and changing support requirements
Follow up on concerns, feedback and service-related matters
Liaise with support workers and internal team members
Work closely with the Service Manager to maintain high-quality, person-centred service delivery
Direct Participant Support
You will also provide hands-on disability support when required, including:
Personal care
Daily living assistance
Community access and participation
Transport and appointment support
Supporting participants to achieve individual goals
Promoting participant independence, dignity, choice and control
Northam Office Coordination
You will take an active role in the day-to-day operation of our Northam office, including:
Welcoming participants, families, potential employees and other visitors
Responding to service, employment and general enquiries
General office administration and correspondence
Coordinating local operational matters
Maintaining a professional and welcoming office environment
Acting as a local point of contact for The Star Care Group
Community Engagement & Wheatbelt Development
Build relationships with local organisations, service providers and community stakeholders
Attendexpos, community events and networking opportunities
Develop relationships with referral partners
Promote The Star Care Group's services throughout the Wheatbelt
Identify new service and referral opportunities
Contribute to growing ourparticipant/client base
Help recruit and develop a stronglocal support-worker team
Identify opportunities to expand our services and presence throughout the region
Job Benefits :
Potential employer-sponsored visa pathway for an eligible candidate
Diverse role acrossclient coordination, disability support and office operations
Work closely with senior management
Meaningful participant-facing work
Build relationships throughout the Northam and Wheatbelt community
Help develop our participant base and local workforce
Career growth as our Wheatbelt operations expand
#J-*****-Ljbffr

📌 Disability Services Officer (Northam)
🏢 The Star Care Group
📍 Northam