Family Entertainment Centre Venue Manager/Go Kart Track
SmashLAB Pty Ltd trading as C1 Speed Electric Indoor Karting & Laser Tag and SmashLAB Rage Room are currently looking for a Full Time Venue Manager at our Albion Park Rail Venue to lead our team, oversee day-to-day operations, and help take the venue to the next level.
This is a fun and energetic role which is perfect for someone with a passion to succeed and who loves building rapport with colleagues and customers alike.
SmashLAB Rage Room opened in December **** in Wollongong, NSW and in **** expanded into C1 Speed Electric Indoor Karting & Laser Tag operating a one stop venue for all your entertainment needs!
As Venue Manager, you'll be responsible for the smooth operation of the venue.
This is afrontline leadership role— you won't be stuck behind a desk.
You'll lead from the floor, support your team, ensure safety standards are met, and deliver outstanding customer experiences every day.
Venue Operations
Oversee daily operations of C1 Speed and SmashLAB, ensuring smooth, efficient service
Open and close venue as required
Ensure all activities operate safely and in line with procedures
Manage bookings, walk-ins, events and group sessions
Customer Experience
Deliver exceptional customer service and handle customer enquiries and complaints professionally
Be the point of escalation for customer issues when required
Ensure parties, events, and group bookings run seamlessly
Maintain a welcoming, energetic atmosphere across
Safety & Compliance
Enforce all safety procedures for karting, laser tag, and rage room activities
Ensure risk assessments, incident reports,



and safety documentation are maintained
Liaise with first aid officers and respond appropriately to incidents
Ensure venue meet cleanliness, WHS, and operational standards at all times
Administration & Reporting
Monitor daily takings and cash handling procedures
Assist with stock control and ordering
Report on staffing, incidents, and operational matters to ownership
Assist with pricing, promotions, and operational improvements
Presentation & Maintenance
Ensure venue is clean, organised, and well-presented
Identify maintenance issues and log for repair
Ensure equipment is cared for and reported if faults arise
About You
You're a confident, energetic leader who thrives in a fast-paced setting and enjoys being part of the action.
You'll ideally have:
Previous experience in venue, hospitality, entertainment, or operations management
Strong leadership and people management skills
Excellent customer service and communication skills
Ability to stay calm and decisive under pressure
A strong focus on safety and procedures
Mandatory skills(or willing to obtain):
Responsible services of alcohol
First aid and CPR
Experience in entertainment venues, karting, laser tag, or adventure activities is highly regarded — but attitude and leadership matter most.
Why Join Us?
Work in a fun, high-energy environment
Lead a passionate and close-knit team
Be part of a growing entertainment business
No two days are the same
Opportunity to make a real impact and grow with the business
Only a 4 day working week!
Wednesday, Thursday, Saturday & Sunday
FREE activites
#J-*****-Ljbffr

📌 Family Entertainment Centre Venue Manager/Go Kart Track (New South Wales)
🏢 SmashLAB Rage Room
📍 New South Wales