Customer Advocacy Specialist: Escalations & Resolution (12M Ftc) (Melbourne)

Customer Advocacy Specialist: Escalations & Resolution (12M Ftc) (Melbourne)

13 Nov
|
Qantas
|
Melbourne

13 Nov

Qantas

Melbourne

Jetstar in Melbourne is seeking a Customer Advocacy Specialist for a 12-month fixed-term contract at our Melbourne Head Office.
The role focuses on managing escalated customer cases, ensuring timely resolutions, and aligning with Jetstar policies to protect customer outcomes and minimise risk.
You will work closely with the Customer Advocacy Team Managers, handling sensitive issues and collaborating with Legal, Corporate Comms and other departments to drive improvements in the customer
#J-*****-Ljbffr

📌 Customer Advocacy Specialist: Escalations & Resolution (12M Ftc) (Melbourne)
🏢 Qantas
📍 Melbourne

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