Job Description: Better & Fairer Care.
Always.
Support Workforce Excellence Become a UKG System Expert Help People Get the Most from UKG At St Vincent's, our people are at the heart of everything we do.
As Australia's largest not-for-profit health and aged care provider, we are committed to delivering exceptional, compassionate care and improving health outcomes for communities across New South Wales, Queensland and Victoria.
Guided by our values of Compassion, Justice, Integrity and Excellence, more than 30,000 employees come together each day to make a genuine difference.
When you join St Vincent's, you'll become part of a purpose-driven organisation dedicated to shaping a better and fairer health and aged care system for all.
The Opportunity
We are seeking an experienced UKG Support Specialist to join our Group Payroll Strategy & Delivery team.
This is an exciting opportunity for someone with strong UKG/Kronos experience who enjoys solving problems, supporting end users and improving the day-to-day experience of workforce management systems.
As a key member of the UKG Support team, you'll provide practical system support to managers and employees across the organisation, helping resolve enquiries, troubleshoot issues and promote best-practice use of UKG.
You'll also contribute to training activities, create easy user resources and identify opportunities to improve system capability and user adoption.
This role is ideal for someone who enjoys being the go-to expert for UKG and takes pride in delivering outstanding customer service.
What You'll Do
Provide day-to-day support for UKG system enquiries from managers and employees.
Troubleshoot issues relating to rostering, timecards, leave, schedules, approvals and workforce management processes.
Investigate and resolve complex UKG queries, escalating where appropriate.
Guide users through UKG functionality to improve confidence and self-sufficiency.
Develop and maintain user guides, FAQs and simple support resources.
Deliver practical system demonstrations and user education where required.
Identify recurring issues and recommend improvements to processes, documentation and system usage.
Support payroll accuracy through effective workforce management practices.
Assist with system testing, upgrades and continuous improvement initiatives.




Work collaboratively with Payroll, HR and key stakeholders to enhance the overall user experience.
About You
You have hands-on experience supporting workforce management systems and enjoy helping people solve problems.
You are customer focused, technically capable and confident working with UKG/Kronos.
Rather than being a professional trainer, you're someone who enjoys providing practical support, explaining system functionality in simple terms and helping users confidently navigate day-to-day processes.
Key Experience & Capability Demonstrated
Demonstrated experience supporting UKG/Kronos or a similar workforce management system.
Strong understanding of rostering, time and attendance, leave management and payroll processes.
Experience providing first and second-level system support to managers and employees.
Proven ability to investigate, troubleshoot and resolve system issues.
Strong customer service and stakeholder management skills.
Ability to explain technical information in a practical and easy-to-understand way.
Experience developing simple user guides, FAQs or support documentation.
Excellent organisational skills with the ability to manage competing priorities.
Experience supporting system testing, upgrades or continuous improvement initiatives will be highly regarded.
In return, we'll give you
Salary sacrifice: Take home more of what you earn – as a not-for-profit, part of your salary is tax-free, plus you get a meal entitlement card
Growth & development: Build your career with state-of-the-art training resources, education facilities and clinical partners, study leave and scholarships
Health and wellbeing: Look after yourself with discounted private health insurance, Fitness Passport gym memberships and a broad range of perks at each facility
Purpose-driven work: See your work directly support the clinicians, carers and teams delivering care across our hospitals and aged care services




Employee Assistance Program: Free, confidential 24/7 counselling for you, whenever you need it
Workplace giving: Flexible work arrangements, the option to purchase leave, and leave days to volunteer in your community
Please note applications will be reviewed as they are received, and the role may close early if a suitable candidate is identified.
Equal Opportunity
Whoever you are, you're welcome here.
We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.
If you're an Aboriginal or Torres Strait Islander person, we encourage you to apply and join us in delivering care that heals body, mind, spirit and community, as part of our commitment to reconciliation.
Reconciliation Action Plan
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ******
Respectfully, this role is not open to recruitment agencies.
Closing Date
29 November *******:59pm
St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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