Responsibilities Act as the point of contact for escalated customer and internal employee questions relating to CoStar products, research, billing and application support.
Manage incoming calls and emails, diagnose technical and application issues, and own each enquiry through to resolution, ensuring the customer's needs have been fully addressed.
Provide second-tier support to internal employees, including consultation on policies and procedures, technical guidance and direct feedback following case resolution.
Use negotiation and customer service skills to resolve escalated concerns while maintaining effective relationships with clients and colleagues.
Provide one-to-one product knowledge and skills training for clients and internal employees, and support Sales colleagues in maintaining a high standard of customer service.
Help clients use CoStar applications, troubleshoot application and network-related issues, and run complimentary standard reports when technical issues prevent customers from accessing the programs.
Track and coordinate escalations requiring a management response, maintain follow-up and proactively alert relevant teams to recurring issues and customer service trends.
Record all clients contact and actions in Enterprise, with sufficient detail for other users to understand the issue, investigation and resolution.
Research and replicate reported product issues,



perform root cause analysis, diagnose software and equipment-related problems, and recommend corrective action following comprehensive troubleshooting.
Provide feedback on product issues, research and communicate solutions based on client needs, and promote teamwork and cooperation across departments.
About CoStar Group: CoStar Group (NASDAQ: CSGP ), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology.
Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
Domain a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms is now a part of CoStar Group.
What's Next?
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible.
If there's a match, one of our recruitment consultants will reach out—so keep your phone handy!
We're genuinely excited about the chance to work together and make a meaningful impact.
Equity, Diversity we maintain a drug-free workplace and perform pre-employment substance abuse testing

📌 Customer Experience Specialist- Costar (Sydney)
🏢 CoStar Group
📍 Sydney