Butterfly Shop is looking for a professional and skilled Retail Manager to join our team.
This is a permanent, full-time position, offering a salary of up to $79,****** based on your experience.
The successful candidate will be responsible for leading and motivating our passionate team, driving employee engagement, and fostering a high-performing team culture.
They will deliver an exceptional customer experience through a strong focus on sales performance, in-depth product knowledge, and building long-lasting customer relationships.
Your duties will include: Oversee daily retail operations to ensure customers receive efficient service and high-quality products.
Prepare staff rosters, coordinate shifts, and allocate duties to team members.
Monitor stock levels, conduct inventory checks, and arrange replenishment of merchandise as required.
Handle customer enquiries, complaints, and service-related issues in a professional and timely manner.
Supervise, train, and assess staff performance, including assisting with recruitment, promotions, disciplinary matters, and staff grievances.
Ensure products are appropriately priced, labelled, and presented in accordance with store standards.




Guide team members in managing complex sales transactions and challenging customer situations.
Assess returned merchandise and determine appropriate actions in line with store policies.
Implement and monitor workplace health, safety, and security procedures to maintain a safe retail environment.
Ability to commute/relocate: QLD ****: Reliably commute or planning to relocate before startin (Required) Experience: Fashion retail: 2 years (Preferred) Language: • English and Japanese (Required) Licence/Certification: Responsible Service Alcohol, Food Handling Certificate.
(Required)
Solid communication and interpersonal skills Excellent customer service skills Effective problem-solving and decision-making abilities Strong leadership and team management skills Ability to work collaboratively as part of a team Good organisational and time management skills Ability to multitask and prioritise tasks in a busy retail environment Strong attention to detail Ability to handle customer complaints and resolve conflicts professionally Ability to work independently and take initiative Flexibility and adaptability in a fast-paced retail environment

📌 Retail Supervisor (Queensland)
🏢 Butterfly Shop
📍 Queensland