Job Position: Associate Customer Solutions Specialist Department: Customer Technology Location: Mascot Head Office Job Type: 12-Month Fixed-Term Contract (Jan to Dec ****) About the Role This is an essential, high-impact role driving a critical system migration project.
Working closely with developers, technical customer care, and key business stakeholders, you will be the bridge that ensures our customers experience a seamless transition.
Key Responsibilities Providing support to customers with account-related issues (user IDs, access rights, manual setups) Troubleshooting technical problems in collaboration with customer care, technology, and sales teams Applying manual fixes after data transfers when needed Communicating with clients and international teams, giving transparent updates via email or phone once issues are resolved Explaining technical information in simple, customer-friendly language Preparing concise reports or updates for internal teams and clients About You Fluency in English Previous experience in customer service, preferably in a technical environment Willingness to understand how JSON files, SQL queries and databases work Strong problem-solving and communication skills Ability to work effectively in cross-functional teams Eligibility they, in turn,



deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early ****'s.
While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
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📌 Associate Customer Solutions Specialist (Sydney)
🏢 Fedex
📍 Sydney