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Department: AR Branch
Division: Australia Retail
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As aBanking Consultantin our Retail Banking, you'll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital.
They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level.
This role is based mainly in branches andwill deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a team-oriented team and will act as a role model and peer coach to deliver the best possible customer experience.
You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ,



you'll be building your future, while helping to build ours.
Role Type: Part time , Permanent
Role Location:Shop SP 007 Whitsunday Plaza 8 Galbraith Park Drive Cannonvale QLD ****
Work Hours:16.5hrs/week
What will your day look like?
As a Banking Consultant, you will have the opportunity to:
Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to 'know your customer' from a risk perspective
Ensure compliance with ANZ and branch policies and procedures
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
#J-*****-Ljbffr

📌 Banking Consultant ,Cannonvale Qld (Queensland)
🏢 Anz Banking Group
📍 Queensland