Operations Support FM | Mon to Fri 38 hours | Balcatta Support Centre
Full-time
Job Family: Operational Support
Sodexo is a global leader in Quality-of-Life services, partnering with organisations across Australia to deliver exceptional food, facilities management, and workplace experience solutions.
With a robust presence in corporate, resources, healthcare, and education sectors, we're driven by our purpose to improve quality of life for all we serve — and that starts with building a team who shares our passion for people.
Sodexo is seeking an experienced Operations Support professional to join our Perth Facilities Management Team.
This is an excellent opportunity for a motivated administration or operations professional to contribute to the effective delivery of facilities maintenance services while supporting our commitment to compliance, customer experience, continuous improvement and operational excellence.
About the Role
You will provide direct operational and administrative support to the Facilities Maintenance Leadership Team, helping ensure client services are delivered in line with contractual requirements.
Working across multiple line managers and sites, you will keep the business unit running smoothly, manage competing priorities and be a trusted point of contact at all levels of the organisation.
Key Responsibilities
Support the day-to-day operations of the Facilities Maintenance business unit
Provide timely, high-quality administrative support to multiple line managers
Support alignment and compliance with Sodexo and client processes, procedures and contractual management plans
Act as a subject matter expert on policies, procedures and service level agreements
Contribute to the development and continuous improvement of processes and operating procedures, leveraging IT system capabilities to simplify work practices




Collect and analyse data and prepare high-level presentations and reportsPrioritise and coordinate departmental projects and initiatives
Assist with resolving escalated issues, taking ownership and ensuring outcomes
Maintain business unit Action Trackers and Performance Progress Reports
Manage the team SharePoint folder system, including archiving and document control
Coordinate development workshops, business unit meetings, client partnership meetings and events
Manage the Facilities Maintenance Manager's calendar and diary, and assist with travel arrangements for the Senior Leadership Team
Maintain regional Facilities Maintenance rosters, including the Senior Leadership roster
Support recruitment, performance reviews and development plans for the Facilities Maintenance management team
Support the upskilling and training of operational leaders in line with enhanced processes and procedures
Work closely with Facilities Maintenance, Village Services and Service Centre teams to deliver a seamless, efficient service to our clients
Assist site operations as required
Promote a customer-centric culture aligned to the Sodexo Values, ensuring clients and customers receive consistent, friendly service
About You
Demonstrated experience in administration or office management
Previous experience in building maintenance or facilities administration
Experience with contractor management systems
Intermediate to advanced computing skills, including the Microsoft Office suite and Excel
Knowledge of lean transformational strategies to drive continuous improvement
Excellent communication skills, with a high level of professionalism and discretion when handling calls, correspondence and confidential information
Strong organisational skills and attention to detail, with the ability to perform well under pressure
A collaborative approach and the ability to build rapport with staff and managers at all levels
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📌 Operations Support Fm (Western Australia)
🏢 Sodexo
📍 Western Australia