Team Leader - Home Claims: Lead, Inspire, Impact!
Are you a dynamic leader ready to shape a high-performing team and make a tangible impact?
We're seeking a passionate Team Leader to inspire our Home Claims Consultants.
This role is about driving exceptional customer outcomes, fostering a thriving team culture, and expertly navigating complex claims in a demanding environment.
If you're a leader who thrives on challenges and empowers others, join us!
What You'll Be Doing: Lead Coach: Develop, motivate, and empower your team to deliver exceptional service and performance.
Drive Performance: Master performance management, conducting crucial conversations, managing UPL/behavioural issues, and fostering accountability.
Strategic Workload Management: Effectively prioritise, allocate, and manage team portfolios amidst evolving demands.
Expert Support: Provide essential technical, product, and process guidance to your team.
Collaborate Improve: Build strong stakeholder relationships and champion continuous improvement initiatives.
Who We're Looking For: Proven Leadership: Solid Team Leader experience (or equivalent), with a track record of inspiring teams in fast-paced environments.
People Performance Expert: You excel in performance management, confidently handling difficult conversations, accountability, and development.
Culture Driver: Ability to motivate, engage, and unite a team, fostering a positive, high-performing culture.
Problem-Solver Communicator: Strong analytical, communication,



and conflict resolution skills for complex people and operational challenges.
Resilient Customer-Focused: Thrive under pressure, drive customer outcomes, and adapt to demanding environments with an innovative mindset.
Our Perks: Attractive Incentives!
Significant earning potential through our competitive scheme.
North Lakes Office: Modern workspace with local cafes shops.
Extra Leave: Enjoy a paid 'ME' day volunteer day annually; option to purchase more.
Paid Parental Leave: Generous support for recent parents.
Development: Internal programs extensive online courses.
Discounts: On Budget Direct insurance products.
Recognition: Reward and incentive schemes for high performance.
Social Community: Vibrant activities and workplace giving with dollar-matching.
About Us: Join Auto General (A G), Australia's fastest-growing Motor and Home insurer.
We're a dynamic, forward-thinking organisation committed to safeguarding futures.
With our multi-award-winning brands and strategic partnerships, we're making a real impact.
If you're a passionate leader ready to contribute to our success and thrive in a high-growth environment, apply today!
Auto General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto General is not responsible for any fees related to unsolicited resumes.

📌 Home Claims Team Leader (Rockhampton)
🏢 Auto & General
📍 Rockhampton