$***** per hour plus super
Contract until
31/12/2026
Casual hours, 35 hours per week
About the company
Karlka Recruiting Group has partnered with a State Government organisation to engage a
Shared Services Support Officer
. This position is located in
Dubbo, NSW
for an initial contract until
31/12/2026
.
About the Position
The
Shared Services Support Officer
provides customer service and transaction processing support in a high-volume contact centre setting. The role delivers first contact resolution across multiple customer channels while ensuring accurate and compliant service delivery.
Duties
Provide high-quality customer service and resolve enquiries from internal and external customers
Process transactions accurately and efficiently using established procedures, templates and knowledge resources
Identify and elevate customer issues, service disruptions and customer experience trends
Utilise multiple systems and communication tools simultaneously to manage workload and document interactions
Meet individual KPIs and contribute to team objectives through knowledge sharing and collaboration
Participate in quality assessments,



training activities and operational performance discussions
Requirements/Skills
Experience in a customer-centric service environment such as a contact centre, service centre, shared service, corporate or managed service environment
Ability to adapt, learn and implement recent processes and procedures
Ability to build rapport, understand customer requirements and deliver positive customer experiences from first contact
Experience using multiple systems and the ability to learn new technology quickly
Typing speed of at least 40 words per minute with greater than 85% accuracy
Cleared Police Check issued within the last 6 months or willingness to obtain one
Ability to provide two professional reference checks
Benefits working with this Client
$***** per hour plus super
Contract until
31/12/2026
Casual hours, 35 hours per week
Benefits working with Karlka Recruiting Group
Weekly pay
Ongoing support: Pre, during and post placement
Dedicated consultant per contract
Employee Assistance Program available
Our agency supports Indigenous communities
#J-*****-Ljbffr

📌 Shared Services Support Officer (Dubbo)
🏢 Karlka Recruiting Group
📍 Dubbo