Job Description At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.
We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are.
We believe diverse perspectives make us stronger and more innovative.
In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About The Role As Field Service Manager NSW, you will lead and develop our field service team and Authorised Service Centres (ASCs) to deliver exceptional customer experiences and solid commercial outcomes.
With accountability for service performance across NSW, you will drive operational excellence, ensuring key service, customer, and financial targets are consistently achieved.
Leading a team of Field Service Supervisors and technicians, you will foster a culture of safety,



accountability, and continuous improvement while partnering with service providers and stakeholders to enhance service delivery, repair performance, and customer satisfaction.
This is a hands-on leadership role where you will play a key part in growing the service business and strengthening our service network.
What you'll do: Leading the NSW field service team which consists of employees, contractors and ASC's.
Supporting and monitoring work completed by field service team to drive optimal consumer experience Ensure adequate service coverage by field service team throughout NSW where EHP appliances are sold Understanding performance trends to drive and achieve KPI's Ensure service calls are completed and investigate consumer complaints, inc Potential Safety Issues (PSI's) Provide feedback to enable efficient service provision and fair

📌 Field Service Manager Nsw (Sydney)
🏢 Electrolux
📍 Sydney